The 2023 Global Consumer Insurance Insights Survey from Duck Creek Technologies highlights evolving consumer expectations and behaviors across insurance markets. Based on responses from 2,095 insured adults in 13 countries, the survey found that most consumers feel confident they have the right coverage and believe there is sufficient choice when switching providers. Many respondents prefer buying insurance directly from providers and show growing interest in digital channels, including apps and messaging platforms, for purchasing and managing policies. The findings also reveal openness to innovation, such as add‑on insurance and new services, reinforcing the need for insurers to maximize accessibility across channels and improve communication to meet changing customer preferences.

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