This infographic presents findings from a 2020 survey examining how retailers adapted operations during the COVID-19 crisis. Eighty-eight percent added or expanded remote work, 58% increased contactless transactions, and 43% expanded e-commerce. Retailers also accelerated mobile applications, delivery services, kiosks, tablets, and point-of-sale integrations to support safer customer interactions. Staffing was a major obstacle, cited by 44% of respondents. Organizations addressed the cybersecurity skills gap through automation, professional services, managed security providers, and employee retraining. Hybrid environments involving private clouds, public clouds, and on-premises systems created management and security challenges related to complexity, cost, secure access, and compliance. Pl

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