This infographic offers a short checklist for deciding whether to move customer communications management from on-premises infrastructure to SaaS. Migration may be appropriate when IT teams are overwhelmed by system maintenance, hardware costs are increasing, software updates are difficult, collaboration across regions is slow, or business users cannot manage templates independently. SaaS may also help organizations adopt AI-driven functionality and newer CCM capabilities more quickly than an internally maintained environment. The infographic states that if two or more listed challenges apply, a cloud-based CCM solution is likely to provide meaningful benefits. Its overall message is that SaaS can improve scalability, innovation speed, maintenance efficiency, collaboration, and business-us

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