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Subscription trends

Ethoca

1 Pages

Subscription services drive convenience and revenue—averaging $219 monthly consumer spend—but spark disputes as 50% of banks report rising subscription-related issues, with consumers demanding easy cancellation (77% likelihood), pause options (over 60%), and control (38% of Gen Z resubscribe after canceling). Ethoca's Smart Subscriptions solution empowers seamless management within digital banking apps, delivering 95% identification accuracy, 10% spend increases for issuers, and 4.8/5 customer satisfaction—slashing disputes, boosting retention, and transforming friction into loyalty while enabling merchants to reduce chargebacks and operational complexity.

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