Insurers are increasingly seeing the claims supply chain as an opportunity to drive both sustainability and value. By using environmental, social, and governance criteria to select and support suppliers, insurers can reduce emissions and material use, improve working conditions, and increase productivity across the claims process. Investing in supplier ESG capabilities can deliver financial and operational benefits while strengthening resilience. Examples show that actions such as smarter materials sourcing, waste reduction, supplier training, and ESG-weighted procurement decisions help insurers lower costs, mitigate risk, and create positive environmental and social impact throughout the claims supply chain.

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