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Using machine learning to drive e-statement adoption in Consumer Banking
Finastra helps financial institutions increase e-statement adoption by applying machine learning to customer data and identifying behaviors associated with digital-first preferences. The software enables banks to better understand individual habits, recognize customers most likely to transition from paper statements, and deliver targeted engagement that encourages digital adoption. Finastra’s data-driven capabilities help institutions personalize communications and provide services aligned with each customer’s needs. Moving customers toward e-statements can reduce paper-based processes while improving convenience and operational efficiency. By combining machine learning, behavioral insights, and consumer banking technology, Finastra helps banks strengthen digital engagement, optimize resou
