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What Retailers Need to Know About the Consumer Call Experience

What Retailers Need to Know About the
Consumer Call Experience

What Retailers Need to Know About the Consumer Call Experience

Pages 1 Pages

TransUnion's TruContact™ Trusted Call suite, powered by Neustar®, enables organizations to orchestrate outbound strategies that enhance operational efficiency, boost consumer experiences, and increase revenue. Omdia data shows strong potential: 37% rate branded calling as "extremely likely" to improve answer rates, 31% "very likely," 23% "somewhat," 8% "slightly," and just 2% "not likely." Amid STIR/SHAKEN concerns—35% very concerned, 31% extremely, 27% somewhat—27% report dissatisfaction with current capabilities. TruContact's Branded Call Display counters this by authenticating calls, slashing blocks, elevating trust, and driving higher connections for measurable gains.

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