The 2023 Deloitte Digital & MuleSoft Connectivity Benchmark Report surveyed 1,000+ global IT leaders, highlighting the critical role of digital transformation. Failing to complete digital initiatives could cost organizations up to $9.5 million. With 72% of customer interactions now digital, meeting evolving customer expectations is crucial. However, only 36% of businesses offer fully connected customer experiences. Challenges include outdated infrastructure, security issues, and lack of automation. Embracing digital transformation is imperative to enhance customer engagement and drive results. Leveraging APIs is key to exceeding customer expectations and staying competitive.

Join for free to read