The iCIMS 2025 State of Frontline Hiring Report examines hiring challenges and opportunities across retail, hospitality, manufacturing, and healthcare. Frontline employees play a critical role in shaping customer experiences and business success, making effective hiring essential. However, the report finds that hiring managers face significant pressure, with nine out of ten saying they need to fill positions urgently. Despite this demand, many candidates fail to progress from application to interview, creating bottlenecks that slow hiring efforts. Drawing on research from both workers and hiring managers, the report provides sector-specific insights into current hiring practices, common obstacles, and areas for improvement. It also offers practical recommendations to help organizations red

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