The 2026 Black Book survey shows virtual care has evolved from standalone telehealth tools into integrated, enterprise-wide platforms spanning inpatient, outpatient, behavioral, and home care. Based on 1,100+ provider responses, buyers prioritize solutions that embed into clinical workflows, improve usability, and deliver measurable operational impact. AI is now a practical enabler for automation and reducing administrative burden rather than a differentiator. Top vendors stand out for interoperability, scalability, and workflow support, achieving high satisfaction scores. Overall, the market is consolidating around unified platforms that drive efficiency, care coordination, and real-world outcomes across healthcare systems.

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