The June 2022 Aite-Novarica report Second Annual Retail Banking & Payments Forum: Seizing Opportunities to Transform explores post-pandemic trends shaping retail banking and payments. It highlights the persistence of digital experiences, growth through digital channels, and strategies for making digital payments mainstream. The report examines technology’s role in innovation, payments modernization, AI integration in lending, and the versatility of prepaid solutions. It emphasizes customer engagement in a digital-first world, universal payment acceptance, and keeping the customer central to strategy to drive competitiveness and long-term growth.

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