Report
Arctic Wolf's Incident Response Retainer Plan: Why Didn't Anyone Think of This Before?
This IDC Market Note evaluates Arctic Wolf’s Incident360 Retainer, an assurance-based incident response model that replaces traditional hours-based coverage with predictable outcomes. Each retainer can cover one cyber incident per year while adding proactive readiness services. Three tiers include JumpStart, Incident360, and Incident360 Retainer Plus, with three- or four-hour SLAs and an optional Rapid Response Add-On reducing response time to one hour. Customers receive an IR planner, secure runbook repository, NIST- and CIS-aligned cyber-resilience assessment, and insurability reporting. IDC sees the model as especially useful for midmarket and smaller organizations because it shifts financial risk, improves preparedness, and avoids expiring unused retainer hours. Larger enterprises may
