The next phase of workplace transformation will require organizations to integrate technology, infrastructure and employee experience around measurable business outcomes. Everest Group’s 4C model envisions workplaces that are composable, cognitive, connected and curated, with AI embedded into workflows and experiences tailored to different roles. Reaching this vision will require extensive AI reskilling, stronger change management and greater investment in frontline employees. Organizations must also replace fragmented tools and isolated pilots with coordinated systems, shared accountability and outcome-based measures of productivity, adoption and employee experience.

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