generative AI: operators take their first steps
generative AI: operators take their first steps
46 PagesGenAI is beginning to reshape the telecom industry, with operators taking early steps toward adoption. This report outlines key GenAI technologies, the emerging value chain and strategies CSPs are forming to prepare for large language models. It examines whether operators should build, train or fine‑tune their own models and highlights early use cases such as customer support automation and network operations. While opportunities are significant, CSPs must also navigate challenges around data quality, governance and operational readiness. The report concludes with findings and recommendations to help operators adopt GenAI responsibly and effectively.
