The July 2025 Thales-commissioned ESG report highlights how BFSI organizations are modernizing identity management amid digital transformation. The study of 475 leaders across the US, UK, and Singapore found 73% growth in customer identities expected within a year, driving the shift from DIY to commercial CIAM. Firms face challenges reducing CIAM complexity, improving CX, and enhancing security. Third-party and workforce identities are rapidly expanding, with 89% prioritizing modernization for agility and risk reduction. Organizations average nearly four vendors per identity stack but seek consolidation. Identity security budgets are projected to grow over 10%, underscoring its strategic importance.

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