This global study of 4,000 frontline employees and managers across 10 countries explores the state of essential work. It reveals that 46% of workers feel undervalued, 38% report burnout, and 60% believe their employers fail to prioritize wellbeing. Despite challenges, 70% express pride in their roles. The report identifies technology gaps, scheduling inflexibility, and lack of recognition as key drivers of disengagement. It calls for empathetic leadership, AI-driven staffing, and flexible pay solutions to restore trust, elevate morale, and close the perception gap between executives and frontline employees.

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