This Forrester report outlines automation as a structural shift in how IT operates. It presents three levels of value: improving efficiency by reducing repetitive tasks, improving effectiveness through orchestration and resilience, and ultimately transforming IT into a strategic business enabler. The study argues that isolated scripts and siloed tools are not enough. Enterprises need a consistent, scalable automation platform with governance built in. Strategic automation supports security, compliance, and innovation simultaneously, redefining IT from a support function into a driver of business agility.

Join for free to read