SAP's "Service Management Point of View | Utilities" report discusses the critical opportunity for utility providers to adopt advanced service management models. It emphasizes breaking into new revenue streams through value-added business models based on connected services. The document highlights how SAP's service management solutions facilitate a transformation towards an "Everything-as-a-Service" approach, leveraging cloud-based capabilities for areas like contact center, asset, crowd, and field service management. The core message revolves around achieving higher profitability, improved efficiency, reduced operational costs, and enhanced customer loyalty by reimagining energy dynamics and accelerating net-zero commitments within the utilities sector. This strategic shift is presented a

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