This HR.com study, sponsored by UKG, surveys over 500 SMB HR leaders to assess employee experience strategies. It finds that organizations emphasizing belonging, recognition, and trust outperform peers in retention and satisfaction. Automation and AI enhance engagement by freeing HR to focus on culture. The report highlights pay equity, manager enablement, and flexible work as key EX drivers. SMBs adopting people-centered technology see improved business performance and higher employee loyalty.

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