The State of SaaS Virtual Training report reveals that customer training is a top priority, with 82% of companies holding budgets between $20,000 and $100,000 and most planning increases in 2022. Customer experience ranks as the main driver, followed by investment in CX tools, AR/VR, and analytics . Self-paced learning dominates at 68% in 2021 and 62% projected in 2022, while VILT is rising from 32% to 36% . Virtual labs are gaining traction, with 39% already using them and another 38% planning adoption. Key challenges include scheduling, integration, reporting, and engagement. Despite dropout rates of 5–30% in most programs, 66% report measurable positive impact on business outcomes.

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