While SaaS and cloud-native platforms are designed for high availability, large-scale disruptions such as carrier failures, cyberattacks on global infrastructure, or major internet outages can still severely impact business operations, revenue, and users. These risks make business continuity and disaster recovery planning essential, especially for critical security services. Regulatory frameworks such as EU DORA, Australia CPS 230, and ISO 22301 emphasize the need for organizations to demonstrate resilience and continuity planning. To address these challenges, Zscaler provides a fully isolated Business Continuity Cloud designed to maintain access to Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) during major service disruptions. This ensures organizations can sustain secure

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