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Agent Assist. Control, Protect and Capture from Agent Desktops

Agent Assist. Control, Protect and Capture from Agent Desktops

Agent Assist. Control, Protect and Capture from Agent Desktops

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DVSAnalytics, Inc. offers workforce optimization solutions designed to improve customer experience while increasing employee engagement and productivity through analytics-driven insights into contact center operations. Its WFO portfolio includes interaction recording, analytics, quality management, workforce management, reporting, and employee engagement tools. The Agent Assist solution enables agents to control recordings directly from their desktops, protect sensitive customer information, and capture important data for future search and retrieval. By giving agents greater control and visibility, Agent Assist supports compliance, efficiency, and more effective customer interactions.

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