Vendor Sheet
AGENT ASSISTED PAYMENTS
Enghouse Interactive software helps organizations dramatically minimize compliance scope by securing sensitive payment data so it never touches internal systems. The Agent Assisted Payments solution reduces security burdens by up to 95% using a fully hosted, Level 1 PCI-DSS compliant platform featuring DTMF suppression. Customers maintain continuous conversations with agents while inputting card details safely over diverse inbound call routes. With zero on-site installation, concurrent licensing, and rapid deployment, this versatile system empowers businesses to protect financial information effortlessly, eliminate operational risks, and maintain strict security standards without disrupting everyday contact center workflows.
