NiCE helped Salesforce agents create personalized customer interactions by providing a 360-degree view of customer history across channels. Their platform reduces clicks and boosts agent efficiency by enabling seamless handling of voice and digital contacts within Salesforce, including schedule and performance management. Intelligent routing uses Salesforce data to connect customers quickly to the right resource, improving satisfaction. With a flexible, pre-built integration, NiCE enables fast deployment and scalable solutions that grow with business needs, minimizing delays, costs, and risks.

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