This brief focuses on Presidio’s AI-powered solutions for higher education institutions aiming to enhance student experience and operational efficiency. It highlights challenges such as overburdened IT helpdesks, complex administrative processes, and the need for personalized student support. Presidio leverages conversational AI platforms like Google CCAI to automate routine tasks, provide 24/7 self-service support, and personalize interactions across channels. Real-world results, such as the Purdue University case, demonstrate reduced wait times, lower operational costs, and improved service efficiency. The solution enables institutions to modernize digital experiences, optimize resources, and focus more on student success through scalable, AI-driven automation.

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