BMC Helix Ops Swarm helps organizations accelerate AI-powered incident response by uniting disparate data and automating collaboration across SRE, development, and support teams. It orchestrates context gathering from multiple tools, streamlines war-room collaboration, and provides guided, event-driven workflows to rapidly identify root causes, document learnings, and prevent regressions. By reducing manual handoffs and enabling scalable, cross-functional problem resolution, it cuts mean time to repair, lowers outage costs, and improves service reliability, delivering faster, more efficient incident response in complex environments.

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