The document explains how AI can modernize public sector operations by unifying data, improving service delivery, and enabling citizen-centric experiences. Key capabilities include data warehousing, translation and transcription, virtual agents for services like DMV and employment support, cybersecurity analysis, intelligent claims processing, cloud learning platforms, and enterprise search. Smart transportation services help predict and prevent accidents. Page 2 highlights case studies, including a Dialogflow CX virtual agent handling 1.3 million monthly calls with 85% accuracy, a GenAI student assistant with 900 daily users, a Medicaid chatbot and document AI solution, and a multilingual election services agent handling 88% of queries.

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