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Vendor Sheet

AI Support Agent: Deliver Fast, Automated Support with Copilot Studio

AI Support Agent: Deliver Fast, Automated Support with Copilot Studio

AI Support Agent: Deliver Fast, Automated Support with Copilot Studio

Optimus Information
Pages 1 Pages

This solution brief presents a customized AI support agent designed to improve IT and customer service operations. Built with Microsoft Copilot Studio, the agent can answer FAQs, resolve common problems, guide troubleshooting, and help manage support tickets. It connects to one or two sources such as ServiceNow, Zendesk, Jira, Freshdesk, internal knowledge bases, support documentation, or API-enabled systems. Deployment options include Teams, Slack, Outlook, live chat, and a self-service WebApp. The package also includes branding, access controls, testing, optimization, training, and handover documentation. Delivered in two to three weeks for $10,000, the solution reduces response times, automates repetitive support tasks, and can expand into additional workflows and systems.

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