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Vendor Sheet

Akamai Advanced Service and Support

Akamai Advanced Service and Support

Akamai Advanced Service and Support

Akamai
Pages 2 Pages

This product brief introduces Akamai Advanced Service and Support, a premium advisory and support offering designed to help organizations maximize the value of Akamai Connected Cloud through expert guidance, proactive optimization, and faster technical support. The service provides a designated technical advisor, monthly service reports, programmatic health checks, semiannual service reviews, and access to named Professional Services experts who help customers adopt best practices and optimize configurations. Additional capabilities include aligned technical support engineers, enhanced service-level agreements with 30-minute response times for critical issues, Akamai University training, optional support advocacy, and weekly project reviews. By combining proactive monitoring, technical con

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