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Akamai Enhanced Support SLA

Akamai Enhanced Support SLA

Akamai Enhanced Support SLA

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This product brief outlines Akamai Enhanced Support SLA, a premium support module that supplements Standard Support with faster technical response times, prioritized case handling, and additional customer education. Organizations receive guaranteed response times of 30 minutes for critical issues, two hours for high-priority cases, and one business day for lower-priority incidents, along with unlimited technical support requests throughout the year. The offering also includes a complimentary Akamai University classroom training seat, enabling customers to gain deeper expertise in Akamai solutions, adopt best practices, and troubleshoot common issues independently. By accelerating incident response, improving self-service capabilities, supporting internal service-level objectives, and reduc

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