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Vendor Sheet

Akamai Premium Service and Support 3.0

Akamai Premium Service and Support 3.0

Akamai Premium Service and Support 3.0

Akamai
Pages 2 Pages

This product brief presents Akamai Premium Service and Support 3.0, a high-touch customer success offering that combines technical consulting, proactive monitoring, accelerated support, and personalized advisory services to help organizations maximize their Akamai investments. The service includes technical business assessments, quarterly business reviews, monthly reporting, weekly project reviews, programmatic health checks, proactive availability monitoring, unlimited Akamai University training, dedicated technical advisors, support advocacy, Professional Services access, and a 15-minute response SLA for Severity 1 incidents. Optional add-ons such as Broadcast Operations Command Center and Managed Web Monitoring provide specialized monitoring for media and web environments. By combining

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