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Akamai Standard Support

Akamai Standard Support

Akamai Standard Support

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4 Pages

This product brief outlines the Akamai Standard Support package, a comprehensive customer support offering included with Akamai managed services. The package provides 24/7 access to pooled technical experts, self-service provisioning tools, account management, online diagnostics, reporting, training modules, and support through the Akamai Control Center, email, and phone. Customers receive defined response times based on issue severity, up to 15 support requests annually, and extensive visibility into service performance through real-time reporting and monitoring tools. Designed to maximize the value of Akamai’s Intelligent Edge Platform, Standard Support helps organizations resolve issues quickly, simplify service management, improve operational efficiency, accelerate deployments, and mai

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