Conduent’s BenePath Eligibility and Enrollment Platform unifies eligibility and enrollment for government healthcare and social services programs through AI and robotic process automation. It delivers a 360-degree constituent view, guided interactions, and intelligent case management, integrating CRM, workflow, and data management. The platform supports Medicaid, SNAP, TANF, and WIC, with omni-channel access via chat, email, mail, phone, and SMS. Features include machine learning-driven next best actions, automated workflows, cost-efficient low code/no code design, and FedRAMP-compliant security. With 32 years of experience, Conduent processes 3 million applications annually and manages over 30 million constituent contacts.

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