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Vendor Sheet

BlueCat Automation Support Subscription

BlueCat Automation Support Subscription

BlueCat Automation Support Subscription

BlueCat
Pages 2 Pages

BlueCat Automation Support Subscription provides enhanced technical and operational support for organizations using BlueCat Plugins and Gateway automation. The service covers plugin access, installation and configuration, future plugins and beta content, Gateway upgrades, expedited Severity 1 response, feature enhancement requests, and support for custom integrations and workflows. Customers receive upgrade assistance for up to two major platform releases annually, including workflow compatibility validation, lab-tested documentation, and maintenance support. Supported plugins include ServiceNow CMDB, DDI catalog, Terraform, and Ansible, while custom development support covers tailored automation code. The subscription also includes priority product-management engagement, early security vu

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