This 2024 brochure positions Agentforce as an AI agent platform, and Brillio as the partner that makes it business-ready by integrating agents across applications, databases, and systems to unify data and insights across marketing, sales, commerce, and service using a repeatable “factory model.” It frames Agentforce as a response to repetitive work, data silos, and personalization demands, and outlines three AI modes: predictive (next-best actions like lead scoring and forecasting), generative (summaries, replies, and code), and autonomous (end-to-end execution). It describes Brillio’s delivery model (COE and POD roles, reusable templates, and continuous upskilling) plus practical service use cases such as FAQ automation, order, reservation, and case management, and industry examples in he

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