OpenText unifies CCM, omnichannel messaging, and journey orchestration to help brands deliver personalized, high-impact customer interactions. With no-code design tools, teams create dynamic communications across email, SMS, WhatsApp, web, and more. Assured message delivery ensures mission-critical alerts reach customers, while event-based journey management adapts experiences in real time. Integrated analytics reveal behavioral patterns and optimize engagement. The composable Experience Cloud enables scalable, automated, cross-channel communications to increase satisfaction, retention, and lifetime value.

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