Momentm’s NovusMED Coordinated Transportation (NovusMEDCT) helped multiple agencies streamline NEMT operations by allowing them to share one software system with partitioned data access based on security permissions. This enabled call centers to manage members across various geographies and service areas efficiently. NovusMEDCT reduced long-term IT and maintenance costs while providing seamless trip scheduling, including cross-service area transfers, and ensured consistent reporting across agencies. Momentm’s solution enhanced coordination, improved member experience, and optimized resource use.

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