Coveo for SAP Service unifies enterprise-wide knowledge with AI-powered search, recommendations, and generative answering to improve customer and agent experiences. It helps customers resolve issues independently across any CMS or community site and empowers agents with proactive insights directly within the SAP console, reducing resolution times. Key capabilities include a unified index with 30+ connectors, out-of-the-box ML models for AI search and recommendations, generative answering for contextual responses, case deflection during submission, and in-product experiences through chat-like interfaces. Proven results show 20% self-service resolution with GenAI, 34% fewer escalations, and 11% improved self-service success.

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