Crawford & Company, a global claims management and outsourcing provider serving clients in more than 70 countries, wanted to strengthen Microsoft 365 email security against BEC, impersonation, supply-chain compromise, spear phishing, and accidental outbound data loss. With Exchange Online Protection already deployed, Crawford evaluated KnowBe4 Defend for AI-based inbound threat detection and Prevent for contextual outbound DLP. Defend analyzes message content, senders, domains, links, attachments, and language while providing real-time educational warnings. Prevent applies machine learning and relationship mapping to detect wrong recipients, incorrect attachments, missing Bcc usage, and possible exfiltration. After evaluation, Crawford selected both products as added security layers to red

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