Accela’s integrated payment solution provides a unified way for residents and businesses to pay online and in person across all departments, embedded directly within the citizen portal. By leveraging a secure, PCI‑DSS‑compliant payment engine, Accela supports EMV devices, online checkout, merchant‑level fee handling, and digital receipts, streamlining permit, licensing, and service‑fee transactions. The platform simplifies reconciliation, reduces manual work for finance staff, and improves transparency, while giving citizens a consistent, modern payment experience that increases adoption of digital services and supports contactless, omnichannel interactions with local government.

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