This brief introduces a shift from traditional network-centric monitoring to customer-centric operations by focusing on application-level QoE. The solution provides real-time visibility into subscriber experiences, automatically detecting anomalies and diagnosing issues across the network. It enables teams to answer critical questions about who is affected, where issues occur, and why performance degrades. With AI-driven insights and intuitive dashboards, operations and customer care teams can reduce trouble tickets, improve satisfaction, and lower churn. By aligning network performance with customer perception, the solution enhances operational efficiency and enables faster, more informed decision-making.

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