Customer Success Portal Digital Customer Journey Infographic

1 Pages

This document outlines OpenText’s four-stage digital success framework: LAND, OPERATE, VALUE, and EXPAND. New customers receive welcome kits, toolkits, templates, best practices, and checklists. As solutions mature, users access product roadmaps, blogs, and engagement programs, as well as events and webinars. The L.O.V.E. journey focuses on self-service resources, guided adoption, and expert support to enhance user proficiency, solution performance, and long-term business value.

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