Fiserv’s Dispute Expert with Ethoca Alerts helps financial institutions mitigate fraud’s impact by streamlining the dispute and chargeback process. The software integrates Ethoca’s global network of thousands of merchants, acquiring banks, and partners, enabling real‑time alerts that close intelligence gaps across the entire purchase journey. By letting issuers and merchants collaborate early to validate disputes, Fiserv’s solution shifts resolution outside the traditional card‑network workflow, drastically reducing time, cost, and operational complexity. Automated workflows and enriched data improve decision accuracy, lower false declines, and protect revenue while delivering faster, more transparent outcomes for cardholders and merchants alike.

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