Druva Premium Support delivers a high-touch support experience through a named Technical Support Engineer dedicated to each customer’s environment. The service emphasizes proactive and preventative engagement, including monitoring backup and restore success rates, identifying risks before incidents occur, and removing deployment blockers. Customers benefit from faster response times, prioritized escalations, regular status reviews, and deep familiarity with their specific configuration. Premium Support also provides cyber recovery assistance and access to managed data detection and response capabilities. With strong service levels, high customer satisfaction, and direct access to expert resources, the offering ensures operational stability, faster issue resolution, and a trusted partnershi

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