Medallia’s PDF dispels the myth of survey fatigue, stating it's not about frequency but lack of visible action and purpose. Employees welcome feedback opportunities when surveys are purposeful, transparent, and followed by real change. Best practices include communicating the survey’s intent, acting on results quickly, and streamlining all surveys through a centralized, cross-functional team to avoid overlap. Leaders should prioritize 1–2 focus areas per cycle to prevent action fatigue. Surveys should be concise and tailored—engagement surveys with 30–35 questions, pulse surveys with 5–10, and micro-pulses with just 1–3—to encourage participation and trust.

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