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Vendor Sheet

Fortinet FortiCare Services

Fortinet FortiCare Services

Fortinet FortiCare Services

Fortinet
Pages 7 Pages

This brochure outlines FortiCare services for accelerating deployment, resolving incidents, optimizing configurations, and maximizing the value of Fortinet investments. Per-device Technical Support is available through Essential, Premium, and Elite tiers, with options ranging from next-business-day web assistance to 24x7 support, 15-minute critical response, advanced replacement, device monitoring, and extended engineering support. Advanced Support adds designated technical resources, relationship management, operational reviews, root-cause analysis, upgrade planning, training, and proactive health checks. Professional Services provides QuickStart and customized implementation support to improve first-time accuracy and reduce post-deployment issues. Fortinet supports customers through more

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