Momentm’s Passenger Portal empowered members and their delegates to independently manage transportation trips, reducing call center volume and improving user experience. The platform offers comprehensive self-service options, enabling trip planning, real-time vehicle tracking, scheduling will-calls, and modifying bookings without contacting operations. This streamlined communication and increased user control enhanced operational efficiency and convenience, allowing transportation providers to better serve members while minimizing administrative burdens and improving overall satisfaction with non-emergency medical transportation services.

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