IBS Software Services helped airlines streamline inbound email handling by deploying IBS Software Mailbot, an AI‑powered automation suite that classifies, routes, and drafts responses to thousands of daily customer and partner emails. The solution reduces manual effort in cargo, loyalty, and reservations, accelerates response times, and improves consistency while integrating seamlessly with existing contact‑center workflows. By enabling intelligent triage and assisted replies, IBS helps contact centers handle complex B2B and B2C email interactions more efficiently, turning a high‑volume communication channel into a more scalable, accurate, and customer‑centric touchpoint.

Join for free to read