IFS Remote Assistance empowers employees to collaborate from anywhere instantly, reimagining business operations through real-time interaction—telestrating, freezing images, using hand gestures, and adding real objects into merged reality environments. IFS software helps deliver immersive, on-demand support to customers, enabling experienced technicians to coach multiple field techs remotely from the back office while fostering seamless internal team collaboration. Key benefits include customer self-service to eliminate unnecessary visits, reduced downtime via quick resolutions, accelerated training for junior staff, and overall enhanced efficiency, cutting costs and boosting satisfaction across service operations.

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