Coveo for ServiceNow maximizes ITSM, CSM, and HRSD by unifying enterprise-wide knowledge and delivering AI-powered search, recommendations, and generative answering directly within workflows. It addresses challenges of siloed systems and hard-to-find information by providing relevant, contextual answers at scale, enhancing both customer and employee self-service. Key benefits include proactive case deflection, secure AI-driven chatbot responses, personalized recommendations, and powerful analytics to close content gaps. Customers report 20% higher self-service success at Xero, $150K savings with F5, $8.6M annual cost-to-serve reduction at SAP Concur, and 60% higher case deflection at Forcepoint.

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